Most people know us as a provider of telecommunications equipment to businesses. However, we also supply a range of phone numbers to suit your business.
A phone number is very important for business as it can make the difference as to whether a customer calls you or a competitor.
Gone are the days when you had to be located in the area to benefit from that area’s dialling code. If you’re a national company with only one office, Crown Telecom can now supply your business with a phone number for every area that you want to target.
Research has shown that customers are more likely to call a local number when compared to a national 0845 number. It’s also important that the number is easy for customers to recall, so they won’t have trouble trying to remember it.
Another factor that influences a caller’s decision is the price of the call. Most mobile phone operators offer 01 and 02 numbers free as part of their package. Therefore, customers will be more inclined to phone a number they know is free rather than one they know they will be charged to call.
The phone numbers provided by Crown Telecom include:
For any business that operates in other countries, Crown Telecom can also supply international phone numbers where you can appear local to that country.
The most memorable numbers are going fast. So if you want to benefit from a memorable business phone number then you need to act fast.
For more information on the phone numbers supplied by Crown Telecom, please visit http://www.crowntelecom.co.uk/businessphonenumbers.html
When purchasing a business phone number from Crown Telecom, you will also receive access to a number of call management features including; auto attendant and call queuing.News
Telephone hacking is costing businesses £4 billion a year globally. Will you be protected if someone manages to hack into your phone system?
Phone hacking is commonly known as ‘phreaking’, with the culprits known as ‘phreakers’. Within seconds of hacking into your phone system, phreakers can gain access to your voicemail and PINs.
To prevent your phone system from being hacked into you will need to purchase an anti-fraud system, such as Crown Telecoms Voice Firewall. This system will monitor all calls and automatically disconnect any authorised numbers. You can control the system to define what time the system kicks in and which numbers can be called outside office hours.
The Sense Voice Firewall system can be supplied as part of a wider call management package. Using this system together with Call Analyser, you can identify fraud quickly and also allows you to report on your call activity.
Sense Voice Firewall Features
By purchasing this system from Crown Telecom, you will receive:
For more information call us now on 08444 150 140.Telephone Systems
Crown Telecom Solutions Ltd – the expanding Bury based business Telecoms provider are looking for a dynamic new business sales executive.
Are you hard working with the desire to succeed ?
If so we offer a very good basic salary + bonuses and you will be based at our new state of the art premises at Heap Bridge, Bury.
Please apply in the first instance to Mark Nicklin.
More Cost Effective Than Any Other Call Recording Solution Available On the Market
Crown Telecom are offering call recording to small and medium sized companies through the Radius Call Recording system powered by Liquid Voice.
Our facility allows recording of between 2 and 30 synchronised calls in one place. The Radius Call Recording system is the perfect solution for businesses that require call recording but don’t yet need the features of a commercial or enterprise solution. This system is also ideal for those who need to screen their calls for quality purposes. The Radius Call Recording system is very cost effective as it is 33% cheaper than any other current call recording solutions.
All our systems have a central hardware constructed recording product so it does not have any of the difficulties associated with solutions that depend on users’ computers to access it and, since it’s founded on the same technology we employ for bigger organisations, it’s just as dependable.
We source a scalable phone call recording solution. It has been designed explicitly for small to mediums sized companies who are aiming to deliver a more proficient and active service. Here are the benefits call recording can offer you:
Complete call recording
Direct voice and data call recording is a lawfully admissible call-recording solution which according to your necessities can record all or just a collection of calls. You can select to record or not to record calls based upon the caller’s telephone number, operator’s extension, DDI, period of day or date.
Web based via your web-browser; call recording can be retrieved from any computer on the network without the need for connection of software.
The ‘Radius powered by Liquid Voice’ suite delivers a unique range of robust, effective and economical solutions relevant to organisations of any size that can help improve your operational performance, ensure you’re complying with all laws and regulations, safeguard your enterprise and provide you with invaluable management information.
For more information on call recording, or for a quote please call Crown Telecom on 08444 150 140.Uncategorized
We’re offering all our customers a FREE iPhone 4S on O2 with the On & On Business Tariff.
For just £35 a month, you will get:
To get this fantastic deal, call us now on 08444 150 140.News
As technology advances, Voice over Internet Protocol (VoIP) is quickly replacing traditional ISDN based telephony as the primary choice for business calls. The main advantage of using VoIP is the huge cost savings. However, there are some disadvantages of using VoIP; these include the unknown security of the application and the quality of the calls.
SIP and MPLS are becoming more popular amongst business owners to create high performing networks capable of transferring the quality of VoIP applications. But what are SIP and MPLS and how do they work together to produce the next advancement in communications?
SIP stands for Session Initiation Protocol and is extensively used for controlling communication sessions such as voice and video calls over the internet. Therefore, it is an essential part of the VoIP process. It is the part of VoIP that carries your voice over the internet and lets it be understood as communication. It basically works the same way as your telephone line except you can share data over it too.
MPLS stands for Multi-Protocol Label Switching and is a mechanism in high-performance communication systems that guides data from one network node to the next based on small path labels rather than extended network addresses, evading difficult lookups in a routing table. It is a private circuit that connects multiple locations and remote users to one another. MPLS was created to increase the forwarding speed of routers. It has since gone on to become essential in the building of large IP networks. This means quicker internet speeds and an uncongested network. It is MPLS that allows you to gain access to hosted applications and transaction processing.
VoIP (Voice over Internet Protocol) is an application that allows voice to be sent over the internet. It is becoming increasingly popular among businesses and is replacing the traditional telephone line in many offices across the country. The reasons for VoIP’s popularity are the reduced costs and the ability to hold meetings online. One drawback against VoIP is that the internet wasn’t designed for audio/visual material. Therefore, it is common to experience some differences in the quality of the calls. However, if you want to enhance your VoIP activities it is advisable to enable SIP over MPLS.
SIP over MPLS
When placed over MPLS, SIP allows the positioning of all the feature rich services that exceed even the simplest VoIP solution. This is due to MPLS being a private network built for data hungry applications and high powered services.
SIP trunking offers the facility to make and accept phone calls over the internet. The technology delivers an Internet Procedure for creating and upholding multi-party, diverse media conferences over united networks. SIP allows the formation and positioning of feature rich facilities that go further than simple VoIP calls.
It is possible to have SIP and not MPLS and vice versa, as they can work on their own and together. However, the benefits of placing SIP over MPLS are:
The truth for businesses is that they must be able to transfer information over the internet efficiently and securely. As the benefits of VoIP have come to be too great to disregard, the technology is now gaining momentum. Now, SIP over MPLS is providing even more functionality, with additional security and excellence guaranteed. For the end consumer, this improved functionality will bring benefits that exceed mere cost savings.
Crown Telecom Solutions is now one of the few companies to enable SIP over its own MPLS network. In doing so, Crown is allowing the quality of inbound and outbound calls over IP to be as good as that on a landline.
This type of platform is already getting rave reviews with our customers as they can combine many data and voice features on one cost effective network with high quality calls guaranteed.Uncategorized
We are delighted to announce the appointment of our new Business Development Manager; Laura Keay. Laura joins Crown after spending over 6 years at Daisy Communications as Strategic Account Manager & Team Leader. Laura brings with her a wealth of experience in the B2B mobile marketplace (mainly O2 and Vodafone), where she specialised in new business and client retention. We welcome Laura into the team at Crown Telecom.News
Non Geographic or telemarketing numbers are special phone numbers that don’t pin you to a geographical area so can increase national presence, and also can help make marketing your company easier.
Non Geographic numbers are split into several different categories, each with its own specific benefits:
0800 / 0808 Numbers – Freephone Numbers
Freephone numbers have an 0800/0808 prefix and are free of charge to the caller which means that your business pays the cost of all the calls.
UK consumers are more likely to call a company with a freephone number in preference to a comparable competitor without one.
Sometimes referred to as Lo-call, local or 0845 numbers enable the customer to call you for the cost of a local call or free from some land lines with a calls package, no matter where they are in the country, your business pays a small charge to receive the calls.
These are a new range of non-geographic number similar to 0845 in that the caller pays a ‘local call’ rate, the difference with 03xx numbers is they are included in mobile ‘free’ minutes.
The advantage of adopting one of these telemarketing numbers is that you can generate an additional income for your business. 0844 numbers cost the caller up to 5p per minute, at all times, whereas 0871 numbers cost the caller up to 10p a minute, again at all times.Uncategorized
Teleconferencing saves you both money and time. Now you no longer have to spend a fortune or your time travelling for meetings. The Konftel 300M is a teleconferencing system with sound so clear it’s like having the other attendees next to you.
1 – Omisound allows for crystal clear conversations on the Konftel 300M. This is done through the omni-directional microphone which is built into the device. The system also has three speakers for optimum sound quality. Noise suppression has also been incorporated into the device, which minimises distracting background noises. There is also a volume equaliser which allows you to adjust the sound levels to your own requirements.
2 – The Konftel 300M is battery operated with 30 hours of talk time. The device also comes with a charging stand to recharge batteries easy. To save energy the system will automatically switch to sleep mode after a few minutes of inactivity.
3 – Use the recording option to save a conversation directly to your memory card. This facility is ideal for anyone doing interviews or wanting to record a meeting. It can also be used as a Dictaphone.
4 – Participate in multi-party calls. You can add up to six participants for any call. This is a great feature for anyone who has meeting participants in different locations.
5 – The Konftel 300M comes with a USB connection. This allows the device to be connected to a computer for VoIP calls.
6 – The system also comes equipped with expandable microphones. These are ideal for those having large connected meeting in various locations.
7 -The Konftel 300M can be connected to the 3G and GSM networks. As soon as you insert the SIM card you will be connected to the mobile network.
8 – The device has a built-in phonebook. This is useful for storing all your contacts information and being able to make calls at the push of a button.
9 – With the Konftel 300M you can send and receive text messages.
10 – The Konftel 300M comes with a two year guarantee.
Fantastic news! Our Billing Manager; Beth Williams recently won an iPad courtesy of our billing partner; Ebillz. Beth’s name was randomly selected to win the prize.News
At Crown Telecom we listen to our customers and only give them the service they need. We recently received some feedback from one of our customers saying;
“Two clicks and I have your bill – contrast this with the country’s leading provider, who make me log on, look at their lousy offers, access my account with personal ID, password and finally see a PDF that I can print. I have written to them about simplicity and usability but they just don’t get it”.
That’s how easy it is to access Crown Telecom’s online billing. Log-on to our online billing page and access your bill instantly.Uncategorized
Are you an experienced sales executive? Then we’d love to hear from you.
Crown Telecom are now recruiting B2B telesales staff to sell our complete telecoms solution. We offer a competitive salary and uncapped commission in our brand new, state-of-the-art offices in Bury.
If you’ve got a desire to sell then please send your CV & covering letter to firstname.lastname@example.orgNews
Crown Telecom Solutions, the expanding voice and data services provider,will be supporting Rochdale AFC for the 2012/13 season. In addition to the sponsorship package, Crown will provide a comprehensive package of telecom services to the Spotland Road club.
Crown Telecom managing director, Mark Nicklin, noted, “We operate over a broad geographical base, but it feels right to support the local club, who do so much to promote the town nationally. We get a good deal from the club with ground signage, programme publicity and hospitality.”
Iain Johnstone sales and marketing manager at Rochdale AFC added, “Our fans are our biggest supporters, but local sponsors are crucial in underpinning that support and helping us to maintain the ground and facilities. Crown Telecom has been on the ball providing telephone services, installing our systems in double quick time and resolving any problems quickly.”
Crown Telecom offers a complete package of telecommunication services with hardware, line rental, broadband/data, mobiles and billing. The company took over the business of Rochdale telephone services company Strata Communications last year and has ambitions to grow the business organically and by further strategic acquisitions.
Crown Telecom is part of the Crown Group, one of the largest independent businesses in the North West. The company is a national provider of fuel and lubricants, electricity and gas services for commercial and public sector organisations and multi utility connection services for the construction sector. Crown joins other local sponsors, the Co-operative and Howarth Timber alongside kit sponsor Fila.News
Our superfast Fibre Optic Broadband services offer download speeds of ‘up to 80Mbps’ and upload speeds of ‘up to 20Mbps’. These superfast broadband services will ultimately allow you to do more, faster. Fibre broadband offers faster download speeds so you can get more out of your internet connection than ever before and upload speeds are up to twenty times faster than current broadband speeds increasing from around 1 Mbps to ‘Up to 20Mbps’!
With our Fibre Broadband services you will be able to:
Experience much higher quality VoIP services
Stream HD video content without buffering or pauses
Upload your photos and videos to social networking sites or an online storage service up to 20x faster
Enjoy multiple services around the home/office from a single connectionBroadband
Crown Telecom will be sponsoring one of the big League One local derbies on Saturday 28th January, Rochdale entertain Bury in what is looking like a crucial period for the Dale and Bury will be keen to get revenge for the 4-2 home defeat earlier in the season.
We will have our M.D, several staff & our promo Team at the game throughout the day giving out free gifts, so why not come along, join us and ask us about the services we provide.
We will also be taking contact details for a raffle to win tickets to our next game sponsorship - Rochdale Vs Sheffield Utd on Tue 10th April at 7:45 PM which includes 2 Tickets, Meal in a corporate box and drinks.News
Less than 12 months after we launched Crown Telecom Solutions, we have made our first acquisition. Crown have acquired Strata Communications, a North West based telecommunications engineering company. Established for over 20 years, Strata built a reputation for customer service and a strong customer base.
This is a perfect fit for us as we offer a complete WLR3 service package with hardware, line rental, broadband/data services, mobiles and billing, whereas Strata is a pure engineering operation. This will add to our technical capacity at precisely the time when new accounts require us to expand the engineering side of our business.
This may be the first of several buy-outs, an acquisition fund has been established to support the growth programme and we are keen to identify telecommunications companies, anywhere in the UK, that we can integrate into the Crown business.
Crown Telecom has seen spectacular organic growth, winning major corporate accounts and work with SME’s throughout the UK. Even before the Strata deal, we grew the business by 50 per cent in the last quarter and see similar natural growth potential over the next trading period. This is a great time for people with talent and energy to come and join us.News
An eight man team at our sister company Crown Oil are in intensive training in preparation to climb Kilimanjaro, to raise money for the charity MedEquip4Kids. The team are paying their own way so that every penny raised will go to the charity. Flying out on September 14 and returning on the September 25, the team will climb the mountain via the 56km Lemosho route to reach the 5895 metre (19341ft) summit.
MedEquip4Kids provides special equipment and facilities for neo-natal units, children’s wards, maternity units and children’s outpatient departments. Recent projects have ranged from the supply of defibrillators and the support of clown doctors to the equipping of a multisensory room. “Our work is about improving children’s healthcare, this often means helping to take some of the anxiety out of hospital visits and treatment,” explained Ghazala Baig, deputy director at MedEquip4Kids.
“We hope to raise at least £10,000, though it would be better if we could smash this target rather than just limp over the line,” explained trek coordinator Terry Day. “The team are combining gym work with hiking trips to the Lakes and Snowdonia at weekends to get used to the climbing and build endurance.”
Supporters can follow the team’s progress here and make donations at their Just Giving Site, where there is also an update on the group’s progress.
In a month where Ofcom (the telecoms regulator) has announced a reduction in mobile termination rates, BT has announced a price increase for the second time in six months.
Despite profits rising 30% to over 530 million in the last quarter of 2010, BT are to increase the cost of daytime landline calls nearly 9% to 7.6p per min from 28th April and also increase line rental by up to 60p a month, this follows a 10% increase in call charges and 50p on line rentals last October.
In a letter to customers, BT said it “appreciated that price rises are never welcome”. So it is reducing the cost of some services at the same time. The Anytime plan, which has inclusive daytime calls, will drop from £5 a month to £4.70. A BT spokesman commented: “A one-minute daytime call will cost 20p from April while Anytime works out at 17p a day, so anyone making regular daytime calls would probably be better off switching.”
We could suggest some alternatives, such as over 90% savings on the call charges above with line rental savings of over 20%.
Give us a call on 08444 150 140 and see just how much better off you could be?
Ofcom, the telecoms regulator, has announced it is to cut the fees mobile phone operators can charge other telco’s to connect calls to their network.
From 1st April Ofcom will cap the termination rates charged by all four national mobile network operators, and expect these reductions to be passed on to consumers, this should result in lower costs to mobile from landline telephones and a reduction in cross network call charges on mobiles.
One major factor in Ofcoms’ decision is the way we use our mobile devices, with data usage, such as SMS/instant messaging/mobile internet, growing at a phenomenal rate and less voice traffic being generated.
The reductions will phase in gradually over the next 4 years and could result in savings of up to 80% by 2015.
Rochdale Football Club has had an amazing few seasons recently, in no small part down to the excellent communication between manager Keith Hill and his players. Chief Executive Colin Garlick suggests the communications off the field have taken a similar upturn in performance.
Our Director of Engineering, Alex Nicklin, also a keen supporter of the club, took the project on himself “The club had three separate antiquated phone systems, running off various lines coming into the ground at different points. We decided to install an ISDN30 digital circuit connected to a backwards and forwards compatible Toshiba Phone System, we also installed a fibre optic link around the ground meaning all areas of the club had both a voice and data link. All staff are now connected and can communicate via internal extensions as opposed to making chargeable external calls”.
The Chief Executive added “Being a Football club the communications are obviously mission critical, especially on match days, and having the 24 hour support offered by Crown is one less thing to worry about in an extremely hectic working environment”.Case Studies
Google has said it is remotely removing the malicious apps downloaded from the companys’ Android Market to over quarter of a million Android based smartphones. This was announced in a blog post which also states that no user data has been compromised by the apps and customers will be informed of the deletion of the malware by late today.
Google also mentioned in the blog that they were “adding a number of measures to help prevent additional malicious applications, using similar exploits, from being distributed through Android”.News
Ofcom, the telecoms regulator, has opened a consultation to stop Telecommunications Providers tying customers in with Automatically Renewable Contracts (ARC’s) also known as ‘rollover contracts’, these are where at the end of the minimum contract period the customer is tied into another contract term unless they specify they do not want this to happen.
Ofcom believe these ARC’s are detrimental to competitive choice as they make it harder for customers to switch providers due to unexpected high early termination fees.
If Ofcom goes ahead after the consultation period has ended (12 May 2011), Providers who continue to use these ‘rolling contracts’ could face enforcement action including a 10% of turnover financial penalty.News
Google has withdrawn more than 50 apps from it’s Android Market after it’s operating system was subjected to a number of malware attacks from malicious applications.
According the the Financial Times, “the apps mimicked legitimate programs and carried such names as Chess, Bowling Time and Super Guitar Solo, but allowed the developers to exploit a security flaw in most versions of Android.”
DroidDream took advantage of a security hole in Android that has been patched by the Android 2.3 update.
A security expert at Lookout Mobile Security said it’s the first incident of malware attacks on the Android Market he can recall.
Unlike Apples’ app store, Googles’ Android Market has no formal approval process, relying on customer complaints to vet software.
Google refused to comment on the attacks.News
With the recession stifling business growth and new business start ups, Crown Telecom introduce Fixed Cost Telecommunications:
Business Package 1 – £195/Month*
20 Hours Local/ National calls
10 Hours Mobile Calls
3 Analogue Lines
Up to 24Mb Broadband
2x 0844/0845 Telemarketing Numbers
Toshiba Cix 40 Telephone System with Voicemail and 4 Handsets, fully installed and maintained
*Equivalent BT cost WITHOUT Telephone System £242.57 per month
Business Package 2 – £295/Month**
30 Hours Local/ National calls
15 Hours Mobile Calls
1 Analogue Line
4 Channels ISDN with 10 DDi and CLIP
Up to 24Mb Broadband
3x 0844/0845 Telemarketing Numbers
Toshiba Cix 40 Telephone System with Voicemail and 8 Handsets, fully installed and maintained
**Equivalent BT cost WITHOUT Telephone System £389.36 per month
Crown Telecom can also tailor packages to suit any company’s specific telecommunication requirements at a fixed monthly cost.
Call 08444 150 140 to discuss your requirements at a fixed monthly cost
all fixed cost packages are subject to a minimum contract term of 36 months
A smarter way to conduct Conference calls at just 5p a minute
With Crown Teleconference, you get all the benefits of Conference Calling with none of the inconveniences. You will never be tied into a complicated contract. There are no upfront fees and no invoices other than the cost of an 0843 call (typically, 5p/min from a UK landline). You do not need any additional equipment. Crown Teleconference gives you everything you need and nothing you don’t.
Simple To Use
Decide on a PIN* which may be any number provided it is between six and nine digits long.
Contact the participants you wish to join the voice conference, tell them the PIN and ask that they dial 08434 878 099 at the time agreed for the call to start.
When the call is due to start, all participants should dial 08434 878 099 and then enter the PIN on their telephone keypad. Participants will be asked to say their names and the call can take place.
*Please note: for security reasons you should not use consecutive or recurring numbers for your PIN
Crown Teleconference Price Comparison
For a six participant, half hour conference call, including VAT, the organiser will pay:
Crown Teleconference: £1.50
BT Meet Me: £36.20
Global Conference: £12.00
3 Auto: £31.02
NO SIGN UP, NO BILLS, NO CONTRACT, NO FUSS! TRY IT NOW DIAL 08434 878 099Conferencing
Crown Telecom Solutions are specialists in the provision of Business mobile communications, including email, data and voice, all at extremely competitive business rates.
We provide business mobile solutions via UK’s strongest networks Vodafone and O2. There is a great selection of business handsets available from all the market leading manufacturers including Blackberry, Nokia, XDA, iPaq, Samsung and Motorola to name a few.
Crown Telecom Solutions offer a number of tariff plans and special offers which change on a regular basis,
Prices can change daily so please call us for our latest offers and deals on business mobile telephony
Broadband is faster and more affordable than ever, and with new technologies such as bonded ADSL, SDSL, Ethernet based Leased Lines and fibre it is becoming increasingly complex to find the best solution for your needs.
Crown Telecom Solutions not only understand the broadband business and its emerging technologies but also share the vision of how superfast broadband and other data lines can be used to facilitate improved productivity and reductions in the costs of other business communications.
There are a number of different broadband connections available nearly of which can be used for both data, video and voice communications.
ADSL or asymmetric digital subscriber line is currently the dominant broadband connectivity in the UK, it was selected and introduced by BT because of its ability to use existing copper network cabling infrastructure by transmitting a high frequency carrier data signal whist still allowing the line to be utilised for traditional analogue voice. ADSL by nature allows for quicker downstream data speed than upstream and was classed as ideal fit for consumers, it has since been refined and improved and is now reaching speeds many times faster than its introduction rate. The current rate of speed for most users is up to 8mb; however some providers are able to offer rates of up to 24mb in selected areas.
SDSL or symmetric digital subscriber line is a sister technology to ADSL and provides similar connectivity, a key difference is that the upstream and downstream is symmetrical and so speeds are on balance the same both uploading and downloading data, as such SDSL has been mainly targeted at small to medium sized enterprises.
An emerging technology in the UK, mainly because carriers are still reliant on copper based wiring infrastructure. Fibre Optic connections transmit digital data via light down a glass tube about the thickness of a human hair, the signal does not degrade and it is able to achieve much faster transmission speeds over vast distances. Coverage of fibre is still in its infancy and is limited to densely populated areas.
Ethernet Leased Line
A dedicated telecommunications line typically connecting two locations, it is also known, as a private circuit because of its un-contended nature, the circuit is not shared with other parties. The advantage of a leased line is speed, security and stability; it is a dedicated always on data line providing symmetrical data flow and usually terminates with an Ethernet connection and because the line doesn’t carry anyone else’s communications the carrier can often provide a service level agreement. Leased lines a premier connectivity service ideal for organisations wishing to consolidate data and voice connectivity over a secure, fast and reliable private line.
Bonded lines and IP failover
Organisations will often find themselves requiring more bandwidth than a single broadband line will provide but higher bandwidth connections such as leased lines are beyond the reach of their budget.
An alternative (and much less costly) solution is to combine multiple slower Internet connections using bandwidth aggregation. Invariably this utilises inexpensive ADSL or SDSL lines and a specific routing appliance to bond the lines into a single virtual connection, often called ‘Bonded DSL’, ‘Teaming’ or ‘Connection Teaming’.
Bonding inexpensive DSL lines into a single virtual connection also provides a level or resilience; if one or more lines in the bond fail the other lines will continue to operate at albeit at reduced speed.
This technology is based on IP Failover, and can be used to provide further backup to an Ethernet Leased Line which often carry critical communications, in the event of an outage on the Leased line circuit the communications automatically switch to the backup circuit, typically a DSL or Bonded DSL connection. Upon correction of the Leased Line the communications switch back. This provides a seamless backup solution with no interruption of service.
For more information on Business Broadband and Data or to request a quote contact the Crown Telecom Solutions sales team now, call 08444 150 140 or email email@example.comBroadband